It is gratifying when other organisations recognise your hard work and success. And at CitySprint we’re happily in the midst of a run of award nominations.
As a business leader, I’m a firm advocate of believing in your own value – and the value of the people working around you. Building a business can be beset with knockbacks, and an underlying faith that what you’re doing is worthwhile helps you to negotiate the disappointments, as well as the triumphs, with good grace.
Having said that, it’s certainly gratifying when other organisations recognise your hard work and success. And at CitySprint we’re happily in the midst of a run of award nominations.
This isn’t a matter of luck, but the fruit of an incredibly busy and productive two years. At the beginning of 2015, we launched our innovative delivery technology, On the dot, with the aim of transforming the shopping experience. By allowing customers to choose a one hour delivery slot that best suits them, we give them the control and simplicity they expect in today’s on-demand world. In turn, retailers can use fulfilment to improve their customer experience and compete with retail giants with vast infrastructures and budgets, such as Amazon.
We were excited to do just this with luxury homeware retailer, Lords at Home. They have always been committed to delivering a best in class customer service, and we were able to help them to give their shoppers an ultra convenient fulfilment experience. As a result of this work, we’ve been shortlisted for three awards: the Retail Week Supply Chain Awards’ Wincanton Delivery Initiative of the Year;’ the Retail Systems Awards ‘Delivery Initiative of the Year’’ and ‘Most Disruptive Technology of the Year.’
It’s not just the newer parts of the CitySprint business that are earning plaudits. Our core same day business created an innovative user-facing online platform that allows BBC staff to select and book the courier services that are most suited to their needs.
This was a lengthy process, during which team members dedicated themselves to learning more about the precise needs of the BBC’s hugely diverse user base. Since it launched last year, the Courier Booking Hub has brought about increased control, transparency and efficiency and it’s now been shortlisted for a Supply Chain Excellence Award
in the ‘Logistics and Distribution’ category.
And to top it all off, CitySprint has been selected to the shortlist of The Sunday Times’ Top Track 250
, which ranks the UK’s top mid-market private companies. This is an accolade I attribute entirely to the dedication and commitment of our fantastic teams around the country.
Regardless of whether we win all or none of these awards, I’m proud in the knowledge that everyone in the CitySprint business has applied the same core values to all their work: reliability, accountability, empathy and flair.