Customer service jobs

Competitive salary and generous benefits

Who are we looking for?

At CitySprint, we understand that our employees are the key to our success. Therefore, we only hire individuals who are as committed and driven to provide service excellence as we are.  Our Customer Service Advisors are dependable to their core and demonstrate the grit and tenacity to work hard and provide the best possible result, even when the going gets tough. Our customers personally become THEIR customers and they will go above and beyond to get them the best service, every time.

Providing such a strong service consistently can be challenging, especially when customers experience unexpected delays or issues, so attention to detail and a positive can-do attitude are a must to be successful in this role. The knowledge that you are fixing problems for your customers by solving their logistical pains is a big driver for you. You are the difference between success and disappointment so it’s a big role with a lot of responsibility, but equally plenty of satisfaction and a LOT of skills development.

We’re looking for people best described as…
 

A proactive, solution-oriented decision maker

A planner, multi-tasker, and expert problem solver

Outspoken, with a “can-do” attitude and infectious positivity

What you'll be doing

As a Customer Service Advisor (CSA) at CitySprint, you solve customers’ problems and help them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide customers with reassurance that their current issue is resolved and that none are on the horizon. Successful CSAs deliver an effortless customer experience by:
 

Taking the lead 

Our reps take ownership of customers’ issues, relieving customers’ stress while guiding them to a quick and easy resolution.

Identifying future problems

Not only do our reps solve the current customer concern but they actively identify and solve any lurking complications the customer may encounter after their first interaction.

Sharing insights with peers and management

Our positive team culture relies on open communication to continuously improve how our work gets done. 

Having fun!

Our work is important, but we don’t take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

Our investment in you

As a CSA, you are the face of our company. We believe it’s important to ask for our advisors input and collaboration on developing initiatives to improve the overall customer experience - this ensures a consistent approach and increases business revenue. Join our team to enjoy;
 

Progression

We are a dynamic and focused business that's keen to invest in our people for the future.

Development

We want our team to develop, improve and grow, and we offer a totally free NVQ programme with time provided in working hours to hone your skills and improve your CV.

Perks and treats

Including fresh fruit Wednesday to a Perkbox membership, giving you access to some fabulous discounts on things you use everyday.

Recognition and reward

The chance for colleagues to nominate and be nominated for a 'Smart Delivery Award' for displaying the best examples of our company values in action. Winner enjoy a  lunch with senior leaders in the business and a £500voucher to spend on exactly what you want!

Please attach your CV to this form. We will not respond to applications made without a CV.

Not the role for you? Don't worry - we have plenty of other opportunities available

Take a look at our current vacancies and apply now!

Current vacancies