Author Profile

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Rosie Bailey

Director of Customer Management

Rosie brings over 18 years’ of logistics experience providing valuable insights from the courier service industry and expert advice for SMEs to optimise customer retention and growth. As Director of Customer Management, Rosie manages CitySprint’s Platinum customer base and is also responsible for forming the Customer Care team in 2015, winners of the Silver Award for  Most Improved Complaint Handling at the 2017 UKCHA Awards.

Latest blogs

 

Sustainable delivery - how a courier service can make your business greener


"Distribution companies have played a crucial role in that success and with it, changed customer expectations for how goods reach them. Super-fast delivery has long been the cornerstone of a good online retail experience, but now in 2019 we are seeing a clear shift in demand for greener alternatives..." 


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