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Written by six students from the University of Southampton working as part of CitySprint's partnership with the Transport Research Group (TRG).

Last week members of our client services team, Donna Smith and Rosie Bailey, attended the UK Complaint Handling Awards where CitySprint were nominated as finalists in two categories. The awards showcase the companies that focus on putting customer experience at the heart of their business.

In August 2017, the first five of our new-age cargo bikes joined our London fleet. Since then we’ve expanded to 25 electrically assisted ones, boasting one of London’s largest fleets and bringing our zero-emission fleet to 120+ vehicles.

Read below for a review of some of proudest milestones of 2017.

As Dr. Seuss once said, ‘It’s not easy being green’ but we’re trying our best to be.

I’m immensely proud to announce that out of 12 leading delivery companies and independent couriers, CitySprint achieved a first class 92% satisfaction score in the Which? “Best and worst delivery companies 2017” ranking - putting us in first place.

Protecting the security of our customers and stability of our systems is one of our most fundamental aims.

Across our network, we have been dressing up in our finest ACDC wigs and leg warmers to raise money for the great cause that is Comic Relief. Currently we've tallied hundreds of pounds and we're still counting!

This autumn, Mayor Khan’s toxicity charge comes into play – a £10 “pollution tax” that any older and more polluting vehicle – will be required to pay on entering central London.

With the festive season upon us and 2016 coming to a close, many of us will be reflecting back on the events of the last 12 months with mixed emotions.