Frequently Asked Questions
Same day courier delivery is for when you need to get that package off your desk. It’s for when your business relies on a time-critical service that's both easily traceable and secure – even if you're sending perishable or fragile items.
But the key reason why you should choose a same day courier over standard mail is to reassure yourself that your package is in the most capable hands possible. That's exactly what you will get when you send items with a company that has over 25 years’ experience in the delivery and logistics industry.
You can order a same day courier delivery seven days a week, 365 days a year. Whether you’re booking online or by phone, you choose the date and time you need the courier plus your collection and delivery details. Cut-off times for same day delivery depend on how far the item must travel. Items sent across town on a short delivery will have a later cut-off time than cross-country city-to-city deliveries which will have an earlier cut-off or collection time.
The cost of same day courier delivery services will depend on what needs to be sent and where it needs to be sent to. The four most important factors that influence the price are the size and weight of the item, the distance between collection and delivery points, the delivery vehicle type and the same day courier service chosen (standard, secure or priority).
As an example, a lightweight A4 legal document, sent by bike to addresses a mile apart in central London costs from as little as £6.50. On the other hand a laptop sent by van as a priority secure service from Birmingham to London would cost around £190.
The quickest way to find out how much your same day delivery will cost is to get an instant quote now.
Same day delivery costs can vary due to the following:
• Weight & volume of your delivery
• Distance between pick-up and destination
• Any specialist requirement including medical, high value, urgency
• Vehicle type used i.e., bicycle, motorbike, small van or large van.
CitySprint offers an instant quote service which you can access online, by email or by phone. All you need is the collection and delivery postcodes and the dimensions of the item you are sending. You will then get a quote for each vehicle type (if applicable) which is valid for 15 minutes.
Same day deliveries are the perfect solution when you need your item delivered as soon as possible. They are becoming increasingly popular for online retailers and have always been essential to businesses. Whether it’s completing a house move and exchanging contracts, sending out urgent replacement equipment or delivering life saving blood supplies between hospitals, same day courier deliveries keep the UK moving.
Letters and documents can be sent by same day delivery as well as a range of other items. With collection less than 60 minutes from the moment you place your order, your letter can be delivered within a few hours of being collected. Thousands of letters are sent via same day delivery every day across the UK, with legal and business letters forming the majority of these. Last-minute birthday cards, gifts and letters are also popular.
If you miss your same day courier delivery and there is nobody at the delivery address to sign for your item then you can arrange to have your item delivered again by contacting our customer services team.
The time your same day delivery arrives depends on what time your item is collected and the distance to the delivery location. With live tracking you can follow your item every step of the way right to the delivery destination signing.
As soon as your order is received it is automatically entered into our system. A courier driver is then allocated to collect your item at your chosen time and location. Once collected the item is scanned. With live tracking you can watch your delivery in real-time as it travels towards its destination. Once delivered and signed for the live tracking is updated and notifications sent.