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Earlier this year we introduced a quarterly employee awards programme to recognise the dedication, commitment and passion individuals display in their day to day activities to support their colleagues and deliver exceptional customer service.

It is gratifying when other organisations recognise your hard work and success. And at CitySprint we’re happily in the midst of a run of award nominations.

I believe one of the most important aspects of leadership is multitasking: the capacity to keep one eye on the present and the other on the future.

The latest from Patrick Gallagher, Group CEO of CitySprint

With the general commercial and retail landscapes rapidly evolving at a pace never experienced in recent times through digitisation, companies have to adapt. Far from viewing this as a threat, I see tremendous opportunity.

The festive season is upon us and whilst it is a very busy time of year for both us and our customers, as always it brings into sharp focus the need to help those that are less fortunate than us.

The festive period is always a busy time at CitySprint, but the announcement of City Link’s collapse on Christmas Day led to an extra surge of activity, as clients looked for immediate support with scheduled logistics and sought new distribution partners.

It doesn’t seem like that long ago when the streets of London were buzzing with the excitement of the Olympics – now, the anticipation moves to Glasgow as we count down to the 2014 Commonwealth Games.

Following on from our annual conference in January, which focused on how we can provide customers with a first class delivery service every time, I am delighted to announce the launch of the CitySprint Promise - our guide to helping us achieve this.

Our Healthcare business took another important step forward today with the announcement of a new optical distribution and delivery service. This will offer optical manufacturers, wholesalers, laboratories and opticians a credible and flexible alternative delivery option to what is currently available.