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Following on from our annual conference in January, which focused on how we can provide customers with a first class delivery service every time, I am delighted to announce the launch of the CitySprint Promise - our guide to helping us achieve this.

Our Healthcare business took another important step forward today with the announcement of a new optical distribution and delivery service. This will offer optical manufacturers, wholesalers, laboratories and opticians a credible and flexible alternative delivery option to what is currently available.

Some of you may recall a blog I wrote in 2011 called The Acquisition Trial, where I talked about how to prepare for an acquisition process from both a vendor and an acquirer perspective.

The acquisition trail is far from easy. There is a host of research which put the chances of a merger and acquisition success between 50 and 75 percent. Not great odds for the investment in money and time that can go into such business transactions.