UK Overnight & International Courier: Additional Charges Explained
Your shipment may incur additional charges if any of the following statements apply.
| Unable to complete delivery on 1st or 2nd attempt. | PoA |
| Change of delivery location. | PoA |
| Items that are not compatible with the automated sort facilities. (i.e. tubes; cylinders; irregularly shaped items; items with loose carrying straps or handles (such as bags with shoulder straps); items that must be kept upright; items that are encased in an outside shipping container made of metal or wood; sacks; buckets; tyres; items that stick to the sortation equipment (such as items wrapped in cling film and bubble wrap and those wrapped with excessive tape and strapping); etc.). | £12.10 per item |
| Items with the longest dimension exceeding 100cms. Second longest exceeding 70cms. | £12.10 per item |
| Items with the longest dimension exceeding 150cms. With girth and length combined (2Height+2Width+1Length) over 300cms. Weight OR average parcel weight over 30kgs. | £65 per item |
| Items with the longest dimension exceeding 274cms. With girth and length combined (2Height+2Width+1Length) over 400cms. Weight over 70kgs. (These packages are not accepted for transportation and will attract a high surcharge if found in our partner’s parcel network. Please contact our customer services for alternative solutions). | £350 per item |
| Deliveries to a residential address. | £2.50 |
| Deliveries that need to be “booked in” at the delivery address (waiting time may also apply in this instance). | PoA |
| Shipments that need to be re-packed or the packaging of the shipment needs to be checked. | PoA |
| Shipments that need special handling on collection, whilst in transit or on delivery. | PoA |
| Redelivery. | £5.80. May vary for some countries. |
| Shipments that are cancelled after a courier is allocated & en-route to collect it or if it is too big for the vehicle booked to collect it. | £12.50 |
| We need to return a shipment as undelivered. | £10.80. May vary for some countries. |
| Shipments that need to be upgraded to a higher priority service. | PoA |
| Extended Area Surcharge. Deliveries or collections made from addresses beyond the set delivery parameters. | £35 |
| Address correction. | £12.10 |
| Customs apply tax / duties that cannot be collected from the recipient for any reason. | PoA |
| Shipments sent Delivered Duty Paid (DDP). | 15% of the clearance costs incurred with a minimum fee of £25. |
| Requirement for non-standard customs clearance or release by other regulatory authority. | PoA |
| Regulatory authorities apply any penalties to the shipment (i.e. if the contents are mis-declared or under-valued on a customs declaration). | PoA |
| Shipment or its contents that cause damage to any other shipment. | PoA |
| Delivery addresses located in the Scottish Highlands, Northern Ireland or any offshore islands. | Refer to Tariff |
| Shipments collected from an address other than the account address or named collection addresses. | PoA |
Your shipment may incur additional charges if any of the following statements apply.
Our charges for UK Overnight & International services are based on the total of the greater of the actual volume weight of each item in each shipment.
To calculate the billable weight of your shipment:
- Weigh each item in your shipment, round up the weight to the nearest 0.5kg
- Calculate the volumetric weight by multiplying the length x width x height (in centimetres) of each item and dividing the resulting number by 5,000, round up the result to the nearest 0.5kg
For multi-piece shipments add the greater of the actual or volume weight of each item in the shipment.
*Our regional Out of Hours teams operate 18:00-07:00 daily.
+May be charged for deliveries into London; please refer to your tariff for more information.