We are thrilled to be named finalists in three categories at The UK Contact Centre Forum Awards.
We are extremely proud to be shortlisted for not one but three awards, where our colleagues continued efforts to provide excellent service have been recognised outside of the business.
The categories are...
Small Contact Centre of the Year, where our UK overnight and international call and admin team, as well as our clinical trials team, have been recognised for their extraordinary performance in handling sensitive deliveries in a swift, efficient manner.
Medium Contact Centre of the Year, where our SameDay contact centre team have stood out by providing exceptional customer experience and delighting customers with every interaction, whether it be live-chat, email, telephone or via social media.
Best Customer Experience of the Year, which recognises all the highly skilled individuals who come together to make great contact centre teams at CitySprint, whereby customer needs are understood and excellent service is delivered always.
Find out more about our awards and accreditations
here.