Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.

On merit of our customer engagement and satisfaction results, as demonstrated by our improved Trustpilot rating, as well as the impact of our latest ESG initiatives as shown by results of our waste management scheme.

Gold winner - Best CSR initiative Category, with the development of an extensive programme focusing on the development of colleagues, supporting local businesses, charities and reducing our impact on the environment.

Since the launch in 2021, we have completed a number of great activities which fall in line with our objectives. This recognition followed on shortly after our carbon neutral status, certified by Carbon Neutral Britain.

Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.

Our collegues provided an exceptional effort of handling deliveries in a highly efficient manner, while offering great customer services via telephone, live chat, email and social media.

Gold winner - Customer Service, after improving our customer experience standards over a period of 12 months. We've worked hard to reduce our call abandonment rates, increase the speed and quality of call handling, and decrease email resolution times.

Overall,  these changes are helping us improve the customer experience further, which is currently reflected in our Trustpilot score of 4.9/5.

Bronze winner for Best Large Customer Service Team, by providing the highest standard of customer service. Our collegues were competing with teams from 32 European nations with different types of strategy.

With an updated CRM to manage customer information, and enhanced communication channels including telephone, email and live chat, we're able to provide a great level of support to customers.