Resources Page

Know our online account booking system inside out with the SameDay Online guide.



View the video and guide here.

Understand which vehicle you need when sending packages with the vehicle size guide.



View the guide here.

Ensure your package is safe and secure with the CitySprint packaging guide.



View the video and guide here.

See what additional cover is available to protect your items with our consignment indemnity guide.



View the guide here.

Check out our available invoicing options with the CitySprint invoicing guide.


View the guide here.
 

See how you can benefit from simple and secure payments in our direct debit guide.



View the guide here.

If something hasn't quite gone to plan and you need to leave a complaint, see how to in the complaint process guide.



View the guide here.

Are you wondering what happens next after you get in touch with us? See what you can expect in our contacting us guide.



View the guide here.

View the guide here.

 

Sending a parcel abroad? Check out our range of guides covering customs information, Commercial Invoices, EORI numbers and Pro Forma Invoices.



View the international service guide here.

View the international consignment guide here.

View the pro forma invoice guide here.

View the commercial invoice template here.

 

View our promise here.