Home Support Resources

Essential guides to keep your deliveries moving

Resources Page

SameDay Online

Know our online account booking system inside out with the SameDay Online guide.

View the video and guide here.

Vehicle sizes

Understand which vehicle you need when sending packages with the vehicle size guide.

View the guide here.


Ensure your package is safe and secure with the CitySprint packaging guide.

View the video and guide here.

Consignment indemnity

See what additional cover is available to protect your items with our consignment indemnity guide.

View the guide here.


Check out our available invoicing options with the CitySprint invoicing guide.

View the guide here.

Direct debits

See how you can benefit from simple and secure payments in our direct debit guide.

View the guide here.

Complaint process

If something hasn't quite gone to plan and you need to leave a complaint, see how to in the complaint process guide.

View the guide here.

Contacting us

Are you wondering what happens next after you get in touch with us? See what you can expect in our contacting us guide.

View the guide here.

Our services

Want to know what each of our services offer? Read our services guide and find out.

View the guide here.


International service

If you're sending a parcel abroad, check out the available volumetric and customs information.

View the guide here.

Service standard customer promise

We've set ourselves delivery commitment standards so you know you're in good hands.

View our promise here.


Commercial invoice template

Ensure that your shipment is cleared through customs at its destination by using our commercial invoice template.

View the template here.