Helping our customers to achieve more.

We strive to offer our customers the fastest and most reliable courier service in the UK.

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Your experience first and foremost.

We get to know your priorities and meet your needs by building a sound working relationship – becoming a partner, not just a supplier.

We have national scale but a local heart.

Our 30+ local sites across the UK are run by our local team members, who live and work in the community. Keeping it local. On a national scale.

We harness our experience.

You can rest assured that we’ve got over 20 years of experience, growth and success behind us. We use this to refine our services and get to the heart of what our customers really need.

We look after people and the environment.

Minimising our environmental impact is a top priority, so we invest in improving our operations and processes to make a difference. We work with charities and recruit locally wherever we operate.

We build our partnerships on trust.

Wherever you are, whatever time of day it is, you can trust us to deliver. We’re here to support you however we can and to help your business grow.

We are the community.

CitySprint isn’t a business with boundaries around it. We are part of the communities we work with. Being green, supporting charities and boosting local employment is simply the way we live and work.

We invest in innovative technology.

Wherever tech can improve efficiency, minimise environmental impact or maximise safety and security, we invest in it.

We never stop evolving.

We’re an innovative courier service partner, but that’s not all. We never stop evolving and seeking new ways to support your business, from network expansion to brand new services.

Our Corporate Social Responsibility (CSR) strategy

The pillars we live by that help us to be a positive force in the communities we work in.

Empowering our people

Supporting the wellbeing and development of our colleagues, celebrating diversity in our workforce and championing inclusion and accessibility.

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Supporting local communities

Making a positive difference to the people and communities in the local areas we operate in.

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Backing business

Helping businesses grow and succeed, especially our local couriers who provide services to us.

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Building a greener future

Reducing the impact of logistics on the environment.

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Our team

Ensuring we’re at hand to make crucial deliveries for thousands of organisations and individuals around the world is no mean feat. It takes a team of passionate and dedicated people, and at CitySprint we’re lucky to have exactly that.

Whether it’s operations, fleet management, technical support, data analysis or our 30+ service centres around the UK, we have people with the right knowledge in the right place that continue to embody our four core values and deliver exceptional customer service each and every day.
More about our people

CitySprint couriers

Whatever you need to be collected or delivered, we have the right vehicle to suit your needs in our flexible and versatile fleet. From pushbikes (the largest fleet in London), to motorbikes, small and large vans, we have the largest same day courier fleet in the UK.

We source couriers carefully and review their experience, background, driving license, insurances and vehicle. Couriers are issued with ID badges to demonstrate when they are providing service to CitySprint and provide CitySprint customers with peace of mind.
More about CitySprint couriers

Technology - it's at the heart of our business

Whether it is our GPS enabled fleet or our MyCourier app, we invest in market leading technology so that we can offer you complete transparency, reliability and leading customer service.

MYCOURIER BOOKING APP

API SYSTEMS INTEGRATION

ROUTING SOFTWARE

PARCELTRAK

PATHTRAK / SCANTRAK

Awards and accreditations

EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS

'Digital Customer Experience Bronze Award' 2021

SUPPLY CHAIN EXCELLENCE AWARDS

'Healthcare and Pharma Excellence' - Finalist 2020

RETAIL SYSTEMS AWARDS

'Delivery Solution of the Year' 2020