Delivering what matters for our community.

Supporting customers, colleagues and suppliers to grow and be successful.

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CitySprint at a glance.

Same day delivery services are at our core.

We pride ourselves on our service levels and the ability to meet tight delivery deadlines across the UK.

National reach with a local feel.

Our 26 strategically placed service centres are run by local delivery experts, ensuring we successfully deliver for our customers.

Award-winning customer service.

Our customer care teams are here to support you every step of the way, whenever you need us.

Building a partnership on trust.

We’re here as an extension of your business to help you grow and succeed. You can trust us to deliver, it’s what we do best.

Here for the communities we serve.

From our sustainable initiatives to local charity support, to recruiting and developing people, we’re here for you.

Investing in innovation technology.

Wherever technology can better your experience, improve efficiency or minimise our environmental impact, we invest in it.

Our values.

Honesty.

We value facts and measure our performance with simple visible metrics. Integrity and transparency are at the core of everything that we do.

Respect.

We create a welcoming, collaborative and inclusive culture. We value debate and encourage feedback from everyone.

Accountability.

We take personal accountability to deliver what matters every day. We have clear ownership of our goals, and we make the right things happen.

Caring.

We take the time to listen and understand what’s important. We are compassionate and show empathy. We commit to doing business safely and sustainably.

Passion.

We celebrate our achievements and recognise our people through our values, believing in ourselves and our teams. We never stop progressing and shaping the delivery service of tomorrow.

Flexibility.

We embrace change, challenging ourselves to move quickly, be adaptable and take smart risks. We constantly challenge the status quo to ensure that the business remains flexible and agile.

Our Corporate Social Responsibility (CSR) strategy.

The pillars we live by that help us to be a positive force in the communities we work in.

Empowering our people.

Supporting the wellbeing and development of our colleagues, celebrating diversity in our workforce and championing inclusion and accessibility.

See more here

Supporting local communities.

Making a positive difference to the people and communities in the local areas we operate in.

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Backing business.

Helping businesses grow and succeed, especially our local couriers who provide services to us.

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Building a greener future.

Reducing the impact of logistics on the environment.

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Awards.

Some of our recent award wins and nominations.

European Contact Centre & Customer Service Awards.

Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.

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UK Business Awards.

Gold winner in the 'Best CSR Initiative' category.

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UK Contact Centre Forum Awards.

Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.

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Our team.

Ensuring we’re at hand to make crucial deliveries for thousands of organisations and individuals is no mean feat. It takes a team of passionate and dedicated people, and at CitySprint we’re lucky to have exactly that. 
 

Whether it’s operations, fleet management, technical support, customer care or our commercial teams, we have people with the right expertise in the right place who live and breathe our core values and deliver exceptional customer service each and every day. 

More about our people

CitySprint couriers.

Whatever you need to be collected or delivered, we have the right vehicle to suit your needs in our flexible and versatile fleet. Supported by a network of over 3,000 couriers, we can offer pushbikes cargo bikes, motorbikes, small vans, large vans, and more to meet your every need. 
 

We source couriers carefully and review their experience, background, driving license, insurance details and vehicle suitability. Couriers are issued with ID badges to demonstrate when they are providing a service on behalf of CitySprint to give customers peace of mind. 

More about CitySprint couriers