Committed to doing the right thing.
Delivering social responsibility to keep our communities thriving.
For everyone. For the future.
For us, creating and delivering an effective and innovative CSR programme is a top priority. So we've established a bold, clear strategy, complete with the objectives that we’re all working towards.
Mirroring the wider Geopost group strategy, CitySprint UK Ltd is committed to achieving Net Zero emissions by 2040 - ten years ahead of the Paris Agreement - by drastically reducing the company's absolute Greenhouse Gas (GHG) emissions by 90% and compensating residual emissions through carbon capture projects. From January 1, 2025 CitySprint UK Ltd will be focused on carbon neutrality rather than carbon offsetting and will no longer offer offsetting options to customers.
The pillars that guide us
To realise our aims, we’ve created a structure built on four pillars - they are the foundations for our CSR programme. Each pillar is a fundamental element of what we do: the teams behind our brand, the communities we work in, the courier and business community who work with us, and our total commitment to a sustainable future.
Creating a more sustainable future for us all.
These are the four core pillars of our CSR programme that outline the steps we're taking to deliver on our commitment.
Empowering our people.
Supporting the wellbeing and development of our colleagues, celebrating diversity in our workforce and championing inclusion and accessibility.
Supporting local communities.
Making a positive difference to the people and communities in the local areas we operate in.
Backing business.
We take personal accountability to deliver what matters every day. We have clear ownership of our goals, and we make the right things happen.
Building a sustainable future.
We take the time to listen and understand what’s important. We are compassionate and show empathy. We commit to doing business safely and sustainably.
Awards.
Some of our recent award wins and nominations.
European Contact Centre & Customer Service Awards.
Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.
UK Contact Centre Forum Awards.
Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.
Award-winning CSR initiative.
We are proud gold awards winner of the 'Best CSR Initiative' award at the UK Business Awards 2022.
The awards programme honours and recognises businesses, teams, and individuals that have created outstanding business initiatives.
Our extensive CSR programme focuses on the training and development of employees, aiding small businesses and charitable groups in the community, as well as doing our part to lessen the environmental impact of our operations.
Learn about our Carbon Reduction Plan (CRP)
If you're interested in finding out our emissions levels in the past year against various sources of emissions and greenhouse gases, review of our Carbon Reduction Plan.