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CitySprint are Same Day delivery experts helping you to deliver on your promises.
- No hidden charges
- 60-minute collection
- National reach with a local feel
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CitySprint Medway at a glance
As part of the UK’s leading same-day delivery network, our Medway service centre plays a vital role in delivering what matters most to our customers across the region. We’re here to support local businesses and communities with fast, reliable, and high-quality delivery solutions.
Our purpose is simple: Delivering what matters. From life-saving medical equipment to essential business parcels and deliveries on behalf of clients, the Medway team is committed to getting every item where it needs to be - quickly and professionally.
Supported by CitySprint’s national network of 26 service centres, Medway combines nationwide capability with a truly local approach. Our award-winning customer service and strong community focus mean we act as an extension of the businesses we serve, helping them thrive and keeping their promises moving.
At CitySprint Medway, you can trust us to deliver. It’s what we do best.
Book now and get 20% off your next booking
Opening an account unlocks extra convenience, your details are saved for streamlined repeat orders, and a more personalised delivery experience.
Or use our quikquote service which allows for an instant quote and seamless booking experience.
- Who are we and what services do we offer?
We are a trusted courier company specialising in fast, reliable parcel delivery services for businesses and individuals. Whether you need to send documents, packages, or large shipments, we’ve got you covered.
We provide Same Day, Next Day, International and specialist courier services across the UK, 24 hours a day, 365 days a year. If you’re looking for shipping and delivery services that can provide you with a tailored solution to suit your needs, we can help. - What makes our courier service different?
We pride ourselves on reliability, excellent customer support, and flexible delivery options. Plus, our easy-to-use online platform helps you book and manage your deliveries anytime.
- Can I schedule a pickup for my parcels?
Yes, you can easily schedule a pickup through our online booking platform, making it convenient to send parcels from your home or office.
- Do we offer delivery options outside of standard Same Day shipping?
Yes, we offer:
Same Day - Perfect for when you need a Same Day delivery but don't have a specific delivery time.
Timed - Perfect for when you have an important deadline to achieve.
Dedicated - The most secure option for your urgent or highly sensitive items.
Healthcare - Special handling for medical related deliveries.
We also offer Next Day, International and Contract Logistics. - Can I get a quote before making a booking?
Yes, we offer an instant quote service which you can access online, by email or by phone. All you need is the collection and delivery postcodes and the dimensions of the item you are sending. You will then get a quote for each vehicle type (if applicable) which is valid for 15 minutes.
- How do I create an account with your courier service?
Signing up is quick and easy. Just click Sign up for an Account, and fill in your details. Once registered, you can make bookings, track deliveries, and manage your account all in one place.
- What information do I need to send a parcel?
You’ll need the sender’s and recipient’s details, parcel dimensions and weight, and your preferred delivery option.
- How do I print shipping labels?
Once you make a booking online, you can download and print your shipping labels directly from your account dashboard.
View our packing guide for other tips on how to secure your deliveries. - What happens if I need to change or cancel a shipment?
Changes or cancellations can be made through your account, subject to timing and service conditions. Contact customer service team if you need assistance.
- Can I send a letter by Same Day delivery?
Letters and documents can be sent by Same Day delivery as well as a range of other items. With collection less than 60 minutes from the moment you place your order, your letter can be delivered within a few hours of being collected. Thousands of letters are sent via Same Day delivery every day across the UK, with legal and business letters forming the majority of these. Last-minute birthday cards, gifts and letters are also popular.
- Can I pick up a missed delivery the same day?
If you miss your Same Day courier delivery and there is nobody at the delivery address to sign for your item then you can arrange to have your item delivered again by contacting our customer services team.
- What time will my Same Day delivery arrive?
The time your Same Day delivery arrives depends on what time your item is collected and the distance to the delivery location. With live tracking you can follow your item every step of the way right to the delivery destination signing.
- How does the courier process work?
As soon as your order is received it is automatically entered into our system. A courier driver is then allocated to collect your item at your chosen time and location. Once collected the item is scanned. With live tracking you can watch your delivery in real time as it travels towards its destination. Once delivered and signed for, the live tracking is updated and notifications sent.
Our Corporate Social Responsibility (CSR) strategy.
Our 2030 vision: The commitments that guide us in creating long-term sustainable value.
Our values.
How we'll do it.

Honesty.
We value facts and measure our performance with simple visible metrics. Integrity and transparency are at the core of everything that we do.

Respect.
We create a welcoming, collaborative and inclusive culture. We value debate and encourage feedback from everyone.

Accountability.
We take personal accountability to deliver what matters every day. We have clear ownership of our goals, and we make the right things happen.

Caring.
We take the time to listen and understand what’s important. We are compassionate and show empathy. We commit to doing business safely and sustainably.
Why choose CitySprint as your courier?
We support over 14,000 customers with online courier services and delivery solutions to keep them moving.

Range of courier services
For us, no two deliveries are the same. Book a Same Day delivery online in minutes or contact a delivery expert to find out more about our range of courier services.

Fast and secure
With 2,500 couriers working out of 26 service centres across the UK, you can rest assured that your package will reach its destination promptly and securely.

Delivery tracking
Real-time courier tracking allows you to keep an eye on your delivery en route. We'll also provide you with a time-stamped audit trail and proof of delivery.
Online courier services
Helping you keep your business promises with courier expertise.

International courier
Express courier services across the globe.

International courier services
For high volume delivery businesses, etailers and ecommerce for packets and parcels up to 30kg.

Medical courier services
Supporting public and private healthcare providers.

Storage, pick & pack
Our online courier service includes hassle-free warehousing and distribution.
Awards.
Some of our recent award wins and nominations.

European Contact Centre & Customer Service Awards.
Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.

UK Contact Centre Forum Awards.
Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.
Going the extra mile for your business
But don't take our word for it. Find out what our customers think of our services.
“Not only is this hydrogen van new for Mitie, it’s a first for the courier services industry too…offering this service is just one of the many ways we can support both our developing client needs and ensure our courier services are environmentally sustainable.”
Mitie “We are extremely pleased with the level of service and care that CitySprint has provided for our customers so far. We look forward to working with them on projects in the future as we continue to grow.”
Gousto

CitySprint couriers.
Whatever you need to be collected or delivered, we have the right vehicle to suit your needs in our flexible and versatile fleet. Supported by a network of over 3,000 couriers, we can offer pushbikes cargo bikes, motorbikes, small vans, large vans, and more to meet your every need.
We source couriers carefully and review their experience, background, driving license, insurance details and vehicle suitability. Couriers are issued with ID badges to demonstrate when they are providing a service on behalf of CitySprint to give customers peace of mind.








