A medical and healthcare compliance challenge

 

University Hospitals Plymouth NHS Trust is the largest hospital in the South West Peninsula, providing comprehensive secondary and tertiary healthcare. Their geography gives them a secondary care catchment population of 450,000 with a wider peninsula population of almost 2,000,000 people who can access their specialist services. They work within a network of other hospitals to offer a range of specialist services such as kidney transplant, cardiothoracic surgery and neonatal intensive care.
 
The Pharmacy department based at University Hospitals Plymouth hold a specialist licence enabling them to provide a wide range of medication for the whole of the South West and beyond. This Licence is heavily regulated by the MHRA (Medicines and Healthcare Regulatory Agency). The Pharmacy department must adhere to strict guidelines and turned to CitySprint for an effective bespoke delivery service.

Focusing on care and safety

 

The CitySprint team created a carefully developed set of operational procedures to ensure absolute security of products being transported and above all, the safety of patients. 

Working closely with the NHS Trust, CitySprint has fine-tuned the delivery and collection of specialist medication. Every visit to a patient’s home is conducted with consideration and sensitivity, and the whole process is both reliable and cost-effective.
 
Consistent quality is assured by thorough training of medical couriers, so that they really understand the ‘Duty of Care’ required by University Hospitals Plymouth

Over 41,000 critical deliveries in one year

In a 12-month period, CitySprint achieved over 41,000 critical home deliveries. Patients with long-term illnesses, such as cancer and HIV, receive specialist treatments in the comfort of their homes, while the pharmacy can spend more time focusing on their core clinical work.

Interested in learning more?

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